Scale-O Water Softener needs to be exchanged every 6 months, once the time nears to the exchange date. Please remove the product from the water tank, dry wipe it and pack it inside an eco-friendly bag within a box.

Next, book the return courier of the packed box to our office and get the return parcel discount on your exchange product or any new purchase thereafter.

Kindly allow at least 7-day time period to return and exchange the product with all formalities.

Invoice & Guarantee Activation shall be checked and confirmed as a part of the procedure.

In case of commercial, industrial or societal application, Scale-O Water Softeners are exchanged with new refills which is managed by our team at the premises so there shall be no requirement to ship the return product to our office.